Making a claim

How to claim

Here's what to do if you (or your family) need to make a claim on your policy.

Step 1: Please call our Claims Line 0844 856 2104. Lines are open between 8.30am and 5.30pm, Monday to Friday. To help us process your claim quickly, please have your policy number ready when you call.

Please note that calls to our Claims Team are recorded for training and quality assurance purposes.

Step 2: A member of our Claims Team will discuss your claim with you, and confirm your policy cover and benefit entitlements. They will then explain what happens next, and send you a claim form if necessary. Alternatively you can download* a printable version of our Accident Death Plan and Accident Cash Plan from our claim forms page.

PLEASE NOTE: If you require a Personal Accident Plan claim form please call our Claims Line Free on 0844 856 2104

*You will need the Adobe Acrobat application to download the claim form. Please click here for a free installation.

Step 3: If we ask you to complete a claim form, please return it as soon as possible, along with any further information we may have requested.

Step 4: Once your claim has been validated your policy benefits are paid straight into your bank account, or by cheque if you request.

Please return your completed claim form to:

Stonebridge International Insurance – Claims Team
PO BOX 2801
East Court
STOKE-ON-TRENT
Staffordshire
ST4 9DN

Further help

If you need help regarding your cover please visit Our Products or call our Customer Service Team on  FREEPHONE 0808 178 3232.