Making a claim
We understand that making a claim can be stressful, and our dedicated Claims Team will do their best to ensure the process is as easy and trouble-free as possible for you.
How to claim
Here's what to do if you (or your family) need to make a claim on your policy.
Step 1: Please call our Claims Line on 0808 178 3232. Lines are open between 8.00am and 5.00pm, Monday to Friday. To help us process your claim quickly, please have your policy number ready when you call.
Please note that calls to our Claims Team are recorded for training and quality assurance purposes.
Step 2: A member of our Claims Team will discuss your claim with you, and confirm your policy cover and benefit entitlements. They will then explain what happens next, and send you a claim form if necessary.
Step 3: If we ask you to complete a claim form, please return it as soon as possible, along with any further information we may have requested.
Step 4: Alternatively, you can download a copy of the claim form here and return it to us, with all required documents to customerservices-UK@stonebridge-insurance.com. Once your claim has been validated your policy benefits are paid straight into your bank account, or by cheque if you request.
Please return your completed claim form to:
Stonebridge International Insurance - Claims Team PO Box 17474 Edinburgh United Kingdom EH12 1NE
Further help: If you need help regarding your cover please call our Customer Service Team on FREEPHONE 0808 178 3232.