Helping you protect what's important

North American customers please note that this site is for European customers only. For the American site please visit www.insuranceservicenow.com.

Our uncomplicated, good quality Accident Insurance gives you and your loved ones reassuring financial protection against life's setbacks.



Due to a shortage of resource caused by the Coronavirus we may take longer than normal to respond to your enquiry. You may find what you are looking for on our website where you will also find forms that can be used to contact us. Alternatively, please email us on customerservices-UK@stonebridge-insurance.com and we'll respond to you as soon as we can.

We apologise for any inconvenience and thank you for your patience during this difficult time.

Contact us

Contact Us


When you contact us please provide sufficient information for us to be able to identify you and find your policy

Email: customerservices-uk@stonebridge-insurance.com

Telephone: 0808 178 3232 (opening hours: 08:00 - 17:00)

Need to make a claim?

We understand that making a claim can be stressful, and our dedicated Claims Team will do their best to ensure the process is as easy and trouble-free as possible for you.

Brexit and the sale of Stonebridge International Insurance

As you may be aware, the UK agreed to leave the EU and has entered a Brexit transition period which will come to an end on 31st December 2020.

It is possible that a further extension to the transition agreement maybe be put in place.

For our UK customers there is no impact on your policy and it will continue as it is.

However, Stonebridge are also in the process of selling to another insurance group, Embignell, and working to source an offer of replacement cover on similar terms and at the same premiums for our EU policyholders through their European insurer, Advent Insurance PCC Ltd – UIB Cell (UIB Cell).

We are in the process of waiting for regulatory approval for the change of control but this will not impact our UK policies.