Handling Complaints

If you have a complaint

We aim to provide a helpful and efficient service at all times. Any complaints we receive are treated seriously and investigated immediately.

Our complaints procedure will give you more information

How to make a complaint

If you are dissatisfied with the service you receive and wish to make a complaint, please contact us directly and we will do our best to resolve it.
Please call our Customer Services Team on FREE PHONE 0808 178 3232. You can also email us at customerservices-UK@stonebridge-insurance.com or write to us at:

Stonebridge International Insurance – Claims Team
PO Box 7471
Bilston
United Kingdom
WV14 4BY

Financial Ombudsman Service

If after following the above procedure your complaint has still not been adequately resolved, you may refer the matter to the Financial Ombudsman Service at the following address:
Financial Ombudsman Service
Exchange Tower
LONDON
E14 9SR
Telephone 0800 023 4 567
Fax 0207 964 1001
www.financial-ombudsman.org.uk